Due to their special features, some of our items have to fulfil certain criteria to be returned:

• Swimwear: must include the hygiene sticker.
• Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests of 0-36 months' babies' kept in their original packaging.
• Accessories: must be returned with the bag or the original cardboard packaging intact.
• Fragrances: must be returned only to stores in the same packaging and in original condition.
• Candles: must be returned in the same packaging and in original condition.
• Watches: Can only be returned via home return option and it must be sent in its original condition.
• Cosmetics: Must be returned only by home collection with the original sealed packaging
• Customisable items: These items cannot be exchanged or returned, as they have been customised.
• Zara Home items must be returned in their sealed original packaging and in its original condition.