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• Composition and care
• Check in-store availability
• Delivery, Exchanges and Returns

  SHIPPING, EXCHANGES AND RETURNS

  Shipping

  We would like to inform you that from 1/27, we will stop deliveries and returns for the online store in the Hubei area. Please wait for further notification when this service will be resumed.
  
  Due to the public holidays, our delivery time will be extended. Please refer to the delivery timeframe on the check-out page

  • Collection at a Zara store - FREE

    In the store of your choice within 2-7 working days.

  • Home delivery:

    • Standard delivery - ¥ 10.00 / FREE (Orders over ¥ 199.00)

      The estimated delivery time will be between 2-7 working days, depending on the delivery address.

  At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.  If your order contains fragrances or cosmetics, the transportation will take extra 1-2days.

  Exchanges and returns

  You have 30 days from the shipping date to return your purchase from Zara.com FREE OF CHARGE.

  The exchange option is not available for online purchases. Nevertheless, you can always return your order for FREE within the established return period and place another order.

  • AT A ZARA STORE

    You can return items at any Zara store in the market where the purchase was made as long as the store has the section to which the product belongs – woman, man, kids.

  • HOME COLLECTION

    You can request a home pick-up by going to the orders and returns section.

    Due to the public holidays, return pick up service might suffer a 24-48 hours delays

  Some of our items may have special conditions for returns. Further information in section Exchanges and Returns > Special Conditions.

  You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase

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