Due to their special features, some of our items have to fulfil certain criteria to be returned:

Re{form} Zara by couturier John Galliano: The items belonging to the collection are limited-edition and are sent in special packaging. In the event of a return, the item must be sent back together with its original packaging.
Swimwear: must include the hygiene sticker.
Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests of 0-36 months' babies' kept in their original packaging.
Accessories: must be returned with the bag or the original cardboard packaging intact.
Fragrances: must be returned only to stores in the same packaging and in original condition.
Candles: must be returned in the same packaging and in original condition.
Watches: Can only be returned via home return option and it must be sent in its original condition.
Cosmetics: Must be returned only by home collection with the original sealed packaging
Customisable items: these items cannot be exchanged or returned, as they have been customised.
HOME items must be returned in their sealed original packaging and in its original condition.
Packs: items forming part of a pack cannot be returned separately.
Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, suit carriers, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.
Magazines: They cannot be returned.

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