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Exchanges and returns

Exchanges and returns

Exchanges and returns can be made within 30 days of the purchase date.

To exchange or return any purchase made in our stores, it is vital that you show the paper receipt.

If you made your purchase using an iPod in any of our stores, view the information on returns in the IPOD section.

The credit will be paid using the original payment method used for the purchase. Please remember that exchanges and returns can only be done in the same market where the items were bought.

Special terms and conditions for exchanges and returns of certain items:

  • Swimwear: must include the hygiene sticker.
  • Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests of 0-36 months' babies' kept in their original packaging.
  • Accessories: must be returned with the original packaging intact.
  • Fragrances: must be returned only to stores in the same packaging and in original condition.
  • Candles: must be returned only by home collection in the same packaging and in original condition.
  • Cosmetics: Must be returned only by home collection with the original sealed packaging
  • Customisable items: These items cannot be exchanged or returned, as they have been customised.