Payment

Payment methods

We offer the following payment methods:

  • China Union Pay
    China Union Pay
  • Payment on delivery
    Payment on delivery
  • Alipay
    Alipay
  • WeChat Payment
    WeChat Payment

The Pay on Delivery method works as follows, depending on the type of delivery selected:

  • Home: You can pay the courier in cash when they deliver your order, or use your Union Pay card.
    • We also remind you that:

      • Payment by POD is available for orders under 5,000 RMB.
      • Payment by POD is only available for the delivery areas covered by SF Express.
      • Returns of orders paid for by POD shall be made via bank transfer.
        • For online purchases from any of our stores using our iPod, you can complete your payment online using this same mobile device.

Time of payment

Your purchase will be charged when your order is sent out.

Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.

Secure purchasing

The security of the information our customers submit on Zara.com is one of our highest priorities.

At zara.com, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.

Our e-commerce platform has been awarded certifications for best practice when managing information, security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry's strictest recommendations and standards to provide you with a purchasing experience in a private, integrated and secure environment.