Delivery methods and costs

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

If your order contains fragrances or cosmetics, the transportation will take extra 1-2days.

Delivery options:

  • Collection at a Zara store - FREE

    In the store of your choice within 2-7 working days.

    Remember that the person who comes to collect the order need only show the e-receipt with the QR code, whether it is the purchaser or another person representing him or her.

  • Home delivery:

    • Standard delivery - ¥ 10.00 / FREE (Orders over ¥ 199.00)

      The estimated delivery time will be between 2-7 working days, depending on the delivery address.

    • The same day you buy it. - ¥ 10.00 / FREE (Orders over ¥ 199.00)

      Same day delivery within Shanghai for all orders placed before 12:00.

Bear in mind that deliveries are only made on working days.

Order status

You will receive email updates on the status of your order.

You can also access this information in the section "My Account".  If you are not registered, click on the “Order information” link in the confirmation email to track your order.


We try to reach all corners of the earth from If there are any delivery restrictions on your address, you will see them at the time of purchase.

Split orders

It is possible that your order be dispatched from different logistics centres. If this happens, we'll let you know by email which items you will receive in each shipment.