You have 30 days from the shipping date of your order to return your purchase from Zara.com. The items must have all their labels and be in perfect condition.

These are the options for returning your item(s):

Zara store

You can return your order at any Zara store free of charge in the same market where you made the purchase, provided the store has the same section to which the items you wish to return belong.

You only have to present the purchase receipt along with the items you wish to return. You can show it on the screen of your mobile device or print it out.

Remember that you do not need to make a return request via the website or the app for in-store returns.

Bear in mind that if you cannot make it to a physical store yourself, you can allow someone else to go for you.

HOME items can be returned as well to ZARA HOME stores.

How can I get a copy of my purchase receipt?

Log in with your username and password. In the order details for the item(s) you wish to return, you will have the option to access your e-receipt.

Find your nearest store here.
Home collection

Returns have a cost of ¥ 8.00 that will be deducted from the refunded amount.

You can request the return by going to the details of your order in the Purchases section. We will send a courier to pick up your package at the address of your choice within 24-48 hours.

Remember that you must send the items you wish to return within 30 days from the shipping date of your purchase, before the return period expires.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Purchase Conditions

Frequently asked questions

Return request

Remember that if you are returning a product from home, you must first complete the return request form. It is not necessary to include a printed receipt. We’d like to remind you that home collection returns are only available for online purchases. It is not valid for items purchased in our physical stores.
Return request modification

If you wish to modify or cancel your return request, please contact us so that we can process it. If you decide not to return an item indicated in the request, you do not have to carry out any procedure, since only you will only be given a refund for items received at our facilities.
Return packaging

If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s). Zara Home items must be returned in their sealed original packaging and in its original condition.
Return shipping address

You don’t have to write a shipping address on your package.
Return period

Remember that you must always send the item(s) you wish to return within 30 days, before the return period expires. If you have requested a return and it has not been processed correctly, please contact us so that we can help you try again.
Refund

You can find all the information on refunds in the Refund section.

Exchanges and returns