Exchanges and returns

You have 30 days from the shipping date to return your purchase from Zara.com FREE OF CHARGE.

These are the options for returning your items:

• At a zara store

  Take your order and paper or electronic receipt to any Zara store in the same market in which you made the purchase and which includes the section to which the item belongs. *

  * Except for returns of orders paid for by Payment on Delivery, for which you can request a home collection.

• Home collection

  Access your order information through request a return.
  If you placed your order as a guest, you will be able to access this information through the link included in the order confirmation email.

  We will send a courier to collect your return from the address you tell us.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase

The exchange option is not available for online purchases. Nevertheless, you can always return your order for FREE within the established return period and place another order.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase.

Due to their special features, some of our items have to fulfil certain criteria to be returned:

• Swimwear: must include the hygiene sticker.
• Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests of 0-36 months' babies' kept in their original packaging.
• Accessories: must be returned in their full original packaging.
• Fragrances: must be returned only to stores with the original sealed packaging.
• Watches: Can only be returned via home return option and it must be sent in its original condition.
• Cosmetics: Must be returned only by home collection with the original sealed packaging
• Customised items: Due to the fact of being customised, these items cannot be exchanged or returned.

The refund will be made via the same payment method used to make the purchase.
Except for orders paid for by Payment on Delivery, for which refunds shall be made via bank transfer.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.