Exchanges and returns
Contact customer care
Due to their special features, some of our items have to fulfil certain criteria to be returned:
- Swimwear: must include the hygiene sticker.
- Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests of 0-36 months' babies' kept in their original packaging.
- Accessories: must be returned with the original packaging intact.
- Fragrances: must be returned only to stores in the same packaging and in original condition.
- Candles: must be returned in the same packaging and in original condition.
- Watches: Can only be returned via home return option and it must be sent in its original condition.
- Cosmetics: Must be returned only by home collection with the original sealed packaging
- Customisable items: These items cannot be exchanged or returned, as they have been customised.
- Zara Home items must be returned in their sealed original packaging and in its original condition.