Exchanges and returns

Special conditions

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests of 0-36 months' babies' kept in their original packaging.
  • Accessories: must be returned with the bag or the original cardboard packaging intact.
  • Fragrances: must be returned only to stores in the same packaging and in original condition.
  • Candles: must be returned in the same packaging and in original condition.
  • Watches: Can only be returned via home return option and it must be sent in its original condition.
  • Cosmetics: Must be returned only by home collection with the original sealed packaging
  • Customisable items: These items cannot be exchanged or returned, as they have been customised.
  • Zara Home items must be returned in their sealed original packaging and in its original condition.
  • Packs: items forming part of a pack cannot be returned separately.
  • Special packaging and additional accessories: items sent with special packaging (fabric bags, special boxes, suit carriers...) or additional accessories must be returned with said packaging or accessories.
  • Magazines: They cannot be returned.